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Delivery and Returns

Delivery

Your package will be delivered within 2-7 working days after you place an order. We ship our packages with ARAS Cargo & PTS (for Worldwide shipping) and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren't able to collect your package.

Internationl Shipping

We offer free International Shipping to the all orders over $250/€250, for orders under $250/€250 delivery is €12/€23.

PTS carries our International deliveries, and you 'll receive a tracking number once your order leaves our distribution centre for use on the PTS website.

We Ship all international orders on a Delivery Duty Unpaid basis. This means price are exclusive of all taxes and duties, including UK VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your

local customs office for more information. Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

Store sourced Item will be delivered separately within 2-4 working days including Amazon Prime orders. Please allow an additional 4 working days for International delivery. You will be advised if an Item is coming from a store during the checkout process.

CUSTOMS , TAX & DUTY

For deliveries (which includes the Chanel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 10 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Online orders can't be returned to other stores.

To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

Gruff

Firüzaga Mahallesi Hüseyin Aga Bahçe Sok.

No:24 Kat:5 Daire:22

Istabul/Turkey 34425

Please Note: Always include your ordernumber(s) when you make a return to us.

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are send to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.

DOWNLOAD OUR RETURN FORM (PDF)